Privacy Policy
This Privacy Policy describes how Luminescence Studios ("we," "us," or "our") collects, uses, and shares personal information of users of our website, located at www.luminescencestudios.com (the "Site"), and individuals who interact with our photography and videography services in Los Angeles, California. This policy is effective as of October 26, 2023.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and any other information you voluntarily provide to us through contact forms, booking requests, or other communication channels. For instance, when you book a studio or request a photography session, we collect your contact details to fulfill your request.
- Payment Information: When you make payments for our services, we collect necessary payment information, such as credit card details or other payment method information. This information is processed securely through our payment gateway providers and is not directly stored on our servers. We use reputable and PCI DSS-compliant payment processors to ensure the security of your financial data.
- Usage Data: We automatically collect information about your interaction with our Site, including your IP address, browser type, referring website, pages visited, and the dates and times of your visits. This data helps us understand how users interact with our Site, identify areas for improvement, and optimize user experience.
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities on our Site. Cookies are small text files that are stored on your device. They allow us to recognize you, personalize your experience, and track your usage patterns. You can manage your cookie preferences through your browser settings. For more information, please see our Cookies Policy.
- Photography and Videography Data: As a photography and videography studio, we collect and process images and videos captured during our sessions. This may include photos and videos of individuals, events, and products. We obtain your consent before capturing and using such data for promotional or other purposes.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: We use your information to provide the photography and videography services you request, process payments, communicate with you, and respond to your inquiries. We also use your information to improve our services, customize your experience, and develop new features. For example, we may analyze usage data to identify popular studio configurations or service offerings.
- Marketing Communications: With your consent, we may send you promotional emails about our services, special offers, and upcoming events. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly. We will never share your contact information with third parties for their marketing purposes.
- Website Analytics: We use usage data and cookies to analyze website traffic, track user behavior, and improve the performance and usability of our Site. This information helps us understand which pages are most popular, how users navigate our Site, and identify any technical issues.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This may include responding to legal requests, enforcing our terms of service, and protecting our rights and interests.
- Internal Operations: We use your information for internal purposes, such as data analysis, research, and auditing. This helps us improve our operational efficiency, monitor the quality of our services, and ensure compliance with our internal policies.
- Client Relationship Management: To maintain and enhance our relationship with you, we may use your information to track your preferences, personalize our communications, and provide tailored recommendations.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technologies to protect sensitive data during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Security Audits: We regularly conduct security audits to identify and address vulnerabilities in our systems.
- Employee Training: We provide training to our employees on data security best practices.
- Physical Security: Our studios and offices are equipped with physical security measures to prevent unauthorized access.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact our Data Protection Officer, Evelyn Ramirez, at [email protected] or call us at (323) 900-2345. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the effective date accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this policy, we will notify you by email or through a prominent notice on our website.
Contact Information:
Luminescence Studios
548 S Spring St, Suite 800
Los Angeles, CA 90013
(323) 900-2345
[email protected]